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ESG Performance

Key ESG Performances

S-OIL is committed to creating stakeholder value through sustainable growth, contributing to the happiness of mankind as well as the development of society and economy. To this end, we dedicate not only to promoting bold innovation in entire business areas for enhancing our quality competitiveness and brand value but also to practicing shared growth with business partners and local communities based on the management philosophy centered on co-prosperity, fulfilling our responsibility as a corporate citizen.

S-1 Consumer Satisfaction

Customer Satisfaction Survey

(Unit : points)

Customer Satisfaction Survey : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
S-OIL 67.6 68.2 69.0 70.9
Average of domestic competitors 64.9 66.1 65.5 67.2

Korea Net Promoter Score conducted by the Korea Management Association Consulting

Inspection on Product Quality and Facilities of Service Stations & LPG Filling Stations

(Unit : times)

Inspection on Product Quality and Facilities of Service Stations & LPG Filling Stations : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Quality inspection 9,283 8,604 6,832 8,351
Facility inspection 2,044 1,881 2,060 2,222
VOC Handling Performance

(Unit : cases)

VOC Handling Performance : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total 865,856 923,603 909,153 687,012
Call counseling 165,919 170,398 125,668 129,660
ARS Self counseling 56,092 37,660 28,012 56,424
1:1 chat counseling 38,193 61,309 58,482 45,876
Chatbot counseling 605,652 654,236 696,991 455,052
Complaint VOC Handling Performance

(Unit : cases)

Complaint VOC Handling Performance : Category, 2015, 2016, 2016 table.
Category 2020 2021 2022 2023
Total 3,193 3,001 2,375 3,055
Bonus card & associated card 1,385 1,241 535 1,153
Promotion & vouchers 248 306 581 662
Service & transportation, etc. 1,399 1,368 1,200 1,111
Quality 161 86 59 129
Time Spent on VOC Handling

(Unit : business days)

Time Spent on VOC Handling : Category, Standard Service Level, 2020, 2021, 2022, 2023 Table.
Category Standard Service Level 2020 2021 2022 2023
Inquiry VOC 2 business days 0.7 0.6 0.1 0.15
Complaint VOC 5 business days 1.9 2.9 0.97 0.80
Rate of VOCs closed within designated window 100% 100% 100% 100%

S-2 Quality Management

Trustworthy Service Stations

(Unit : stations)

Trustworthy Service Stations : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of trustworthy service stations 1,909 (88.2%) 1,890 (87.9%) 1,970 (91.8%) 1,985 (87.7%)
Environmental Quality Evaluation on Automotive Fuels

(Unit : ★)

Environmental Quality Evaluation on Automotive Fuels : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
1H 2H 1H 2H 1H 2H 1H 2H
Gasoline ★5 ★5 ★4 ★5 ★4 ★5 ★5 ★5
Diesel ★5 ★5 ★5 ★5 ★5 ★5 ★5 ★5

The Ministry of Environment has been evaluating ratings of vehicle fuels every 6 months since 2006 by taking gasoline and diesel samples from terminals and service stations of each refinery which are located in the metropolitan area and commissioning the Korea Institute of Petroleum Management for test. Expanded nationwide from 2020 in accordance with the Clean Air Conservation Act (highest rating ★5)

Abnormal Product Detection Rate

(Unit : %)

Abnormal Product Detection Rate : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
S-OIL 1.1 0.7 0.9 1.0
Average of domestic refiners 1.2 1.2 1.1 1.0
Violation of Laws related to Health & Safety Impacts of Product/service

(Unit : cases)

Violation of Laws related to Health & Safety Impacts of Product/service : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of violations 0 0 0 0

S-3 Domestic and International Marketing

Domestic Market Share

(Unit : stations)

Domestic Market Share : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of service stations nationwide 11,425 11,186 10,984 10,855
No. of S-OIL service stations 2,165 (18.9%) 2,150 (19.2%) 2,147 (19.5%) 2,174 (20.0%)
Retail light oil domestic market share 26.0% 26.5% 26.2% 27.1%

Based on service stations in business. (estimated by S-OIL)

Top of Mind Awareness in TV Advertising

(Unit : %)

Top of Mind Awareness in TV Advertising : Category, 2020, 2021, 2022, 2023 Table.
Category 20201) 2021 2022 2023
S-OIL - 61.5 61.5 67.9
Average of domestic refiners - 4.1 4.5 4.3

Based on tracking check result of advertising impact by a professional research institution.

  • 1) TV advertising not carried out in 2020.

S-4 Talent Management

Employment Status by Job

(Unit : persons)

Employment Status by Job : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total 3,222 3,154 3,137 3,243
Executives 43 42 44 43
Administrative staff 1,338 1,292 1,288 1,339
Production staff 1,841 1,820 1,805 1,861
Employment Status by Workplace

(Unit : persons)

Employment Status by Workplace : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Head Office 754 722 705 720
Refinery 2,159 2,133 2,159 2,249
District Biz HQ 231 221 209 210
Terminal 78 78 64 64
Employment Status by Age

(Unit : persons)

Employment Status by Age : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
50 or above 1,213 1,357 1,385 1,415
30 ~ 50 1,580 1,475 1,490 1,565
Under 30 429 322 262 263
Employment Status by Gender

(Unit : persons)

Employment Status by Gender : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Male 2,990 (92.8%) 2,922 (92.6%) 2,897 (92.35%) 2,986 (92.08%)
Female 232 (7.2%) 232 (7.4%) 240 (7.65%) 257 (7.92%)
Senior managers or higher levels Male 845 849 877 919
Female 78 86 112 99
Managers in revenue-generating functions Male 383 380 386 390
Female 24 24 29 34
Jobs on STEM-related positions Male 407 398 394 448
Female 17 31 29 29
STEM
Science, Technology, Engineering, Mathematics

Change in the number of people due to change in the position system

Employment Status by Nationality

(unit: persons)

Employment Status by Nationality : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Korea 3,220 3,152 3,135 3,241
Others 2 2 2 2
Others
1 each from Saudi Arabia and Canada (accounting for 1.1% of female managers in 2023)
Employment Status by Employment Contract

(Unit : persons)

Employment Status by Employment Contract : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Executives 43 42 44 43
Regular employees Male 2,923 2,855 2,817 2,852
Female 216 213 217 230
Total 3,139 3,068 3,034 3,082
Non-regular employees (contractors) Male 24 24 36 91
Female 16 19 23 27
Total 40 43 59 118
Employment Status by Employment Type

(Unit : persons)

Employment Status by Employment Type : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Full-time Male 2,990 2,922 2,897 2,980
Female 232 232 240 256
Total 3,222 3,154 3,137 3,236
Part-time Male 0 0 0 6
Female 0 0 0 1
Total 0 0 0 7
Major Activities performed by Workers not employed by S-OIL

(Unit : persons)

Major Activities performed by Workers not employed by S-OIL : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total 1,216 1,340 1,372 1,393
General office work (dispatch staff) 57 39 35 38
Contract/service (Head Office) 169 167 169 166
Contract/service (Refinery) 990 1,134 1,168 1,189
It is the same as the employment type disclosure data of the Ministry of Employment and Labor. (As of March every year)
Contract/service at Head Office
Building management, cleaning, security, driver, restaurant, IT, call center, etc.
Contract/service at Refinery
Repair & maintenance, cleaning, security, crude oil unloading, restaurants, etc.
Recruitment

(Unit : persons)

Recruitment : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Age 50 or above 1 4 1 15
30 ~ 50 9 19 11 44
Under 30 66 15 74 118
Gender Male 63 19 66 142
Female 13 19 20 35
Total 76 38 86 177
Open positions filled by internal candidates 84% 91% 84% 76%
Retirees

(Unit : persons)

Retirees : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Age 50 or above 76 63 80 21
30 ~ 50 11 27 16 31
Under 30 13 11 8 14
Gender Male 89 82 92 46
Female 11 19 12 20
Total 100 101 104 66
Turnover rate 3.1% 3.2% 3.3% 2.0%
Voluntary turnover rate 1.9% 2.2% 2.0% 1.0%
Employee Remuneration

(Unit : KRW in million)

Employee Remuneration : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total amount paid a year in remuneration 340,101 348,357 511,019 525,224
Average remuneration per employee 106 112 166 170
  • Remuneration (KRW 151.9 million) of the median employee refers to the pay of the 1,593rd employees out of the total of 3,186 people on the payroll in 2023.
  • The CEO's compensation was KRW 1,223 million, 7.2 times higher than the average remuneration per employee in 2023.
Average Salary by Gender

(Unit : KRW in million)

Average Salary by Gender : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Executive Basic salary and bonuses (Female) 210.1 105.7 169.9 182.5
Basic salary and bonuses (Male) 237.8 240.9 258.7 257.9
Total salary (Female) 221.6 123.3 273.1 303.6
Total salary (Male) 251.6 246.0 471.0 444.0
Senior manager or above Basic salary and bonuses (Female) 82.6 83.6 82.1 90.0
Basic salary and bonuses (Male) 93.5 93.8 96.0 100.7
Total salary (Female) 93.7 95.9 148.6 148.2
Total salary (Male) 106.4 107.5 173.6 167.7
Below deputy senior manager Basic salary and bonuses (Female) 54.4 55.4 54.9 53.6
Basic salary and bonuses (Male) 68.0 69.4 56.2 78.4
Total salary (Female) 61.3 62.9 97.2 85.5
Total salary (Male) 77.4 79.7 99.1 128.9

Average salary of female executives is the average salary of female directors (Average salary of male directors : Basic salary KRW 149.3 million, Total salary: KRW 241.8 million)

Employment of the Disabled & National Meritorious Persons

(Unit : persons)

Employment of the Disabled & National Meritorious Persons : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of employees with disabilities 48 (1.5%) 46 (1.5%) 50 (1.6%) 56 (1.7%)
No. of national meritorious employees 168 (5.2%) 163 (5.2%) 159 (5.1%) 158 (4.9%)

S-5 Employee Competency Development

Training Hours per Employee

(Unit : hours)

Training Hours per Employee : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Average 68 73 75 73
Male 69 73 75 74
Female 65 70 73 70
Training Expenses per Employee

(Unit : KRW in thousand)

Training Expenses per Employee : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Training expenses per employee 1,402 1,873 1,393 1,376
Human Capital Return on Investment (HC ROI)
Human Capital Return on Investment (HC ROI) : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Human capital return on investment -2.12 6.85 7.27 3.44
  • HC ROI formula: {Revenue – (Operating Expense – Employee-related expenses)} / Employee-related expenses
  • Employee-related Expenses are based on the total annual payroll listed in the Business Report

S-6 Organizational Culture

Employee Engagement
Employee Engagement : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Employee Engagement 8.1점 - 8.2점 -
Percentage of employees responded to the Employee Engagement Survey with a score of 7 of higher out of 10 77.2% - 78.5% -

Survey frequency : 2 years

Annual Leave

(Unit : days)

Annual Leave : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Average days of used annual leave per employee 23.9 24.5 24.2 23.6

Excluded production staffs & project organization staffs.

Parental Leave

(Unit : persons)

Parental Leave : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of employees took parental leave Male 8 4 9 6
Female 14 19 30 21
Total 22 23 39 27
No. of employees returned to work after parental leave (plan) Male 5 3 5 4
Female 8 8 18 14
Total 13 11 23 18
No. of employees returned to work after parental leave (actual) Male 5 3 5 2
Female 8 8 18 13
Total 13 (100%) 11 (100%) 23 (100%) 15 (83%)
No. of employees worked for more than one year after parental leave Male 0 4 4 4
Female 11 7 8 18
Total 11 (100%) 11 (85%) 12 (86%) 22 (96%)
Labor Union

(Unit : persons, cases)

Labor Union : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of union members 1,803 (56.7%) 1,796 (57.7%) 1,773 (57.3%) 1,787 (55.8%)
No. of employees covered by collective bargaining agreements 3,179 (100%) 3,112 (100%) 3,093 (100%) 3,200 (100%)
No. of labor disputes 0 0 0 0

S-7 Occupational Safety and Health

DNV Safety Culture Evaluation

(Unit : points)

DNV Safety Culture Evaluation : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
DNV Evaluation score 8.5 8.6 8.4 8.5

DNV Safety Culture Score : An index to evaluate the level of corporate safety culture in a quantitative manner created by DNV GL (0 ~ 9 points : World Class over 8.1 points, Leading Edge : 6.1 ~ 8.0 points, Extended : 4.1 ~ 6.0 points, Core : 2.1 ~ 4.0 points)

No. of Injured Employees and Occupational Injury Rate1)

(Unit : persons, %)

No. of Injured Employees and Occupational Injury Rate : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
S-OIL No. of injured male 0 0 8 1
No. of injured female 0 0 0 0
Total 0 0 8 1
Injury rate (LTIR2)) 0.00 0.00 0.19 0.00
Injury rate (TRCF3)) 0.00 0.00 0.26 0.03
Contractors No. of injured male 1 0 64) 5
No. of injured female 0 0 0 0
Total 1 0 6 5
Injury rate (LTIR2)) 0.04 0.00 0.20 0.08
Injury rate (TRCF3)) 0.04 0.00 0.24 0.14
  • 1) Injury rate = No. of injured employees X 200,000 / total work hours
  • 2) LTIR (Lost Time Injury Rate) : Rate of lost-time injuries relative to total work hours
  • 3) TRCF (Total Recordable Case Frequency) : Rate of recordable injuries for employees and contractors per 100 full-time worers
  • 4) One fatality from contractors in 2022 (no fatalities in 2019, 2020, and 2021)
Loss of Primary Containment

(Unit : cases)

Loss of Primary Containment : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Tier-1 0 0 11) 0

Loss of Primary Containment : Uncontrolled leakage of materials including non-toxic and flammable materials

  • 1) On May 19, 2022, there was a fire during Anti Surge Valve maintenance at #2 Alkylation process
Process Safety Events Rate

(Unit : cases per million hours)

Process Safety Events Rate : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Process Safety Events rate (Tier-1) 0.00 0.00 0.08 0.00
Process Safety Event Rate
No. of process leak accident X 1,000,000 / total work hours
Tier-1
Over LTI by process leak accident, over $100,000 of fire/explosion, over Tier-1 leakage standards on flammable/toxic substance (API RP 754)
Safety Accident

(Unit : cases)

Safety Accident : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Fire accidents 0 0 11) 0
Accidents from violations of regulations 0 0 0 0
  • 1) On May 19, 2022, there was a fire during Anti Surge Valve maintenance at #2 Alkylation process
Occupational Illness

(Unit : persons, %)

Occupational Illness : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Employees with occupational illness Male 0 0 0 0
Female 0 0 0 0
Total 0 0 0 0
Occupational Illness Frequency Rate (OIFR) 0.00 0.00 0.00 0.00
  • Standard : No. of occupational illness approved by the Korea Workers' Compensation & Welfare Service.
  • Occupational Illness Frequency Rate (OIFR) = No. of occupational illness X 1,000,000 / total work hours
Safety Training

(Unit : times, persons)

Safety Training : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
S-OIL No. of trainings 679 633 654 729
No. of participants 46,997 40,483 41,745 40,467
Contractors No. of trainings 469 389 406 375
No. of participants 17,033 10,317 19,374 18,456

Included commissioned trainings & firefighting drills.

S-8 Supply Chain Management

Procurement by Item

(Unit : KRW in million)

Procurement by Item : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total 961,279 627,832 1,010,475 1,651,284
Construction & maintenance 347,758 145,459 334,763 501,146
General service 135,884 96,741 226,357 686,399
Materials 477,636 385,632 449,355 463,739
  • Excluding crude oil & products.
  • There is a difference between above data and the value creation amount at Page 19, which is the cost of sales in the financial statements.
Procurement by Region

(Unit : KRW in million, suppliers)

Procurement by Region : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Amount Korea 677,096 387,434 790,158 1,459,607
Asia 214,167 132,913 113,052 172,070
Middle East 92 940 1,131 195
Europe 7,764 11,850 38,740 12,032
America 62,133 94,661 67,283 7,271
Others 27 34 111 110
Total 961,279 627,832 1,010,475 1,651,285
No. of Suppliers Korea 1,074 1,082 1,102 1,222
Asia 30 42 32 79
Middle East 2 2 2 1
Europe 23 27 19 25
America 27 27 19 1
Others 1 2 1 1
Total 1,157 1,182 1,175 1,329

Excluding procurement of crude oil & products.

Regular Risk Evaluation on Suppliers

(Unit : %)

Regular Risk Evaluation on Suppliers : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Regular evaluation rate (including ESG risk) 100 100 100 100
Suppliers Satisfaction Survey

(Unit : points)

Suppliers Satisfaction Survey : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Satisfaction score 9.43 9.45 9.31 9.40
Supplier Invitation Program

(Unit : times, companies, persons)

Supplier Invitation Program : Category, 2020, 2021, 2022, 2023 항목으로 구성된 테이블입니다.
Category 2020 2021 2022 2023
No. of programs - - - 4
No. of companies 1,106 1,002 1,012 425
No. of participants - - - 510
  • According to the government's COVID-19 quarantine regulations, programs were replaced to the distribution of explanation materials for 2020 ~ 2022.
  • Conducted twice at the Head Office and twice at the Refinery in 2023
ESG Training for Procurement-related Teams

(Unit : %)

ESG Training for Procurement-related Teams : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Participation rate 100 100 100 100

S-9 Social Contribution

Performance in Social Contribution Activities

(Unit : KRW in million)

Performance in Social Contribution Activities : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
Total 5,394 5,597 6,972 9,555
For Local Community 1,808 2,129 1,722 3,384
For the Environment - 300 470 430
For Needy People 2,096 1,548 2,970 3,063
For Heroes 840 970 1,160 890
Others (S-OIL Science & Culture Foundation, etc.) 650 650 650 1,788
  • The above performance includes donation as charity and local community contribution activities only.
  • According to the government's COVID-19 quarantine regulations, activities for the Environment were suspended in 2020.
Sunshine Sharing Campaign

(Unit : persons, hours, KRW in million)

Sunshine Sharing Campaign : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
S-OIL Public Service Corps No. of participants - - - 776
Participation hours - - - 4,815
Wage tail-cut contribution No. of participants 1,824 1,758 1,756 1,642
Amount of contribution 70 75 125 150
1 employee & 1 donation account No. of participants 1,390 1,341 394 333
Amount of contribution 51 48 45 42

According to the government's COVID-19 quarantine regulations, activities of S-OIL Public Service Corps were suspended from 2020 to 2022.

Culture & Art Sharing Campaign

(Unit : times, persons)

Culture & Art Sharing Campaign : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of events 1 - 6 12
No. of participants 200 - 810 2,580

According to the government's COVID-19 quarantine regulations, events had been temporarily suspended from Feb. 2020 to May 2022.

Local Purchasing in Ulsan

(Unit : cases, KRW in million)

Local Purchasing in Ulsan : Category, 2020, 2021, 2022, 2023 Table.
Category 2020 2021 2022 2023
No. of purchasing in Ulsan 5,305 (58.8%) 5,575 (60.9%) 6,792 (59.1%) 6,515 (57.3%)
Amounts of purchasing in Ulsan 271,181 (28.2%) 134,919 (21.5%) 204,945 (20.3%) 855,476 (51.8%)

Excluding crude oil & products.

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