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CEO NewsS-OIL held ‘2024 Hero Citizens Award’ Ceremony S-OIL held ‘2024 Hero Citizens Award’ Ceremony 11.14 ● S-OIL has conducted the ‘Hero Citizen Campaign’ to honor brave citizens since 2008. ● It awarded 140 million Won to 17 hero citizens of t...
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ESG Performance

Key ESG Performances

S-OIL is committed to creating stakeholder value through sustainable growth, contributing to the happiness of mankind as well as the development of society and economy. To this end, we dedicate not only to promoting bold innovation in entire business areas for enhancing our quality competitiveness and brand value but also to practicing shared growth with business partners and local communities based on the management philosophy centered on co-prosperity, fulfilling our responsibility as a corporate citizen.

Business Fundamental

Customer Satisfaction Survey (Unit : points)

Customer Satisfaction Survey : Category, 2021, 2022 Table.
Category 2021 2022
S-OIL 68.2 69.0
Average of domestic competitors 66.1 65.5
  • Korea Net Promoter Score conducted by the Korea Management Association Consulting

Inspection on Product Quality and Facilities of Service Stations & LPG Filling Stations (Unit : times)

Inspection on Product Quality and Facilities of Service Stations & LPG Filling Stations : Category, 2021, 2022 Table.
Category 2021 2022
Quality inspection 8,604 6,832
Facility inspection 1,881 2,060

VOC Handling Performance (Unit : cases)

VOC Handling Performance : Category, 2021, 2022 Table.
Category 2021 2022
Call counseling 170,398 125,668
ARS Self counseling 37,660 28,012
1:1 chat counseling 61,309 58,482
Chatbot counseling 654,236 696,991
Total 923,603 909,153

Complaint VOC Handling Performance (Unit : cases)

Complaint VOC Handling Performance : Category, 2021, 2022 Table.
Category 2021 2022
Total 3,001 2,375
Bonus card & associated card 1,241 535
Promotion & vouchers 306 581
Service & transportation, etc. 1,368 1,200
Quality 86 59

Time Spent on VOC Handling (Unit : business days)

Time Spent on VOC Handling : Category, 2021, 2022 Table.
Category 2021 2022
Inquiry VOC 0.6 0.1
Complaint VOC 2.9 0.97
Rate of VOCs closed within designated window 100% 100%

Trustworthy Service Stations (Unit : stations)

Trustworthy Service Stations : Category, 2021, 2022 Table.
Category 2021 2022
No. of trustworthy service stations 1,890
(87.9%)		 1,970
(91.8%)

Environmental Quality Evaluation on Automotive Fuels (Unit : ★)

Environmental Quality Evaluation on Automotive Fuels : Category, 2021, 2022 Table.
Category 2021 2022
Gasoline
1H ★4 ★4
2H ★5 ★5
Diesel
1H ★5 ★5
2H ★5 ★5
  • The Ministry of Environment has been evaluating ratings of vehicle fuels every 6 months since 2006 by taking gasoline and diesel samples from terminals and service stations of each refinery which are located in the metropolitan area and commissioning the Korea Institute of Petroleum Management for test. (highest rating ★5)

Abnormal Product Detection Rate (Unit : %)

Abnormal Product Detection Rate : Category, 2021, 2022 Table.
Category 2021 2022
S-OIL 0.7 0.9
Average of domestic refiners 1.2 1.1

Violation of Laws related to Health & Safety Impacts of Product/service (Unit : cases)

Violation of Laws related to Health & Safety Impacts of Product/service : Category, 2021, 2022 Table.
Category 2021 2022
No. of violations 0 0

Domestic Market Share (Unit : stations)

Domestic Market Share : Category, 2021, 2022 Table.
Category 2021 2022
No. of service stations nationwide 11,186 10,984
No. of S-OIL service stations 2,150
(19.2%)		 2,147
(19.5%)
Retail light oil domestic market share 26.5% 26.2%
  • Based on service stations in business. (estimated by S-OIL)

Top of Mind Awareness in TV Advertising (Unit : %)

Top of Mind Awareness in TV Advertising : Category, 2021, 2022 Table.
Category 2021 2022
S-OIL - 61.5
Average of domestic refiners - 4.1
  • Based on tracking check result of advertising impact by a professional research institution.

Violation of Laws related to Product/service Information & Labeling (Unit : cases)

Violation of Laws related to Product/service Information & Labeling : Category, 2021, 2022 Table.
Category 2021 2022
No. of violations 0 0

Violation of Laws related to Marketing Communication (Unit : cases)

Violation of Laws related to Marketing Communication : Category, 2021, 2022 Table.
Category 2021 2022
No. of violations 0 0

Fair Trade Training (Unit : times, persons)

Fair Trade Training : Category, 2021, 2022 Table.
Category 2021 2022
No. of trainings 2 2
No. of participants 516 342
  • Online training conducted for 2020 ~ 2022 due to COVID-19 pandemic.

Anti-competitive Behavior (Unit : cases)

Anti-competitive Behavior : Category, 2021, 2022 Table.
Category 2021 2022
No. of anti-competitive behaviors 0 0

Employment Status by Job (Unit : persons)

Employment Status by Job : Category, 2021, 2022 Table.
Category 2021 2022
Total 3,154 3,137
Executives 42 44
Administrative staff 1,292 1,288
Production staff 1,820 1,805

Employment Status by Workplace (Unit : persons)

Employment Status by Workplace : Category, 2021, 2022 Table.
Category 2021 2022
Head Office 722 705
Refinery 2,133 2,159
District Biz HQ 221 209
Terminal 78 64

Employment Status by Age (Unit : persons)

Employment Status by Age : Category, 2021, 2022 Table.
Category 2021 2022
50 or above 1,357 1,385
30 ~ 50 1,475 1,490
Under 30 322 262
  • No. of employees aged 55 or above in 2022 : 3446 persons (14.2%), no. of employees aged under 20 : None

Employment Status by Gender (Unit : persons)

Employment Status by Gender : Category, 2021, 2022 Table.
Category 2021 2022
Male 2,922
(92.6%)		 2,897
(92.3%)
Female 232
(7.4%)		 240
(7.7%)
Managers or higher levels
Male 849 877
Female 86 112
Junior managers
Male 211 247
Female 46 55
Managers in revenue-generating functions
Male 380 386
Female 24 29
Jobs on STEM-related positions
Male 398 394
Female 31 29
  • STEM : Science, Technology, Engineering, Mathematics

Employment Status by Nationality (unit: persons)

Employment Status by Nationality : Category, 2021, 2022 Table.
Category 2021 2022
Korea 3,152 3,135
Others 2 21)
  • 1) 1 each from Saudi Arabia and Canada (accounting for 0.11% and 0.89% of the male and female managers in 2022 respectively

Employment Status by Employment Contract (Unit : persons)

Employment Status by Employment Contract : Category, 2021, 2022 Table.
Category 2021 2022
Executives 42 44
Regular employees
Male 2,855 2,817
Female 213 217
Total 3,068 3,034
Non-regular employees (contractors)
Male 24 36
Female 19 23
Total 43 59

Employment Status by Employment Type (Unit : persons)

Employment Status by Employment Type : Category, 2021, 2022 Table.
Category 2021 2022
Full-time
Male 2,922 2,897
Female 232 240
Total 3,154 3,137
Part-time
Male 0 0
Female 0 0
Total 0 0

Major Activities performed by Workers not employed by S-OIL (Unit : persons)

Major Activities performed by Workers not employed by S-OIL : Category, 2021, 2022 Table.
Category 2021 2022
Total 1,340 1,372
General office work (dispatch staff) 39 35
Contract/service (Head Office) 167 169
Contract/service (Refinery) 1,134 1,168
  • It is the same as the employment type disclosure data of the Ministry of Employment and Labor. (As of March every year)
    Contract/service at Head Office
    Building management, cleaning, security, driver, restaurant, IT, call center, etc.
    Contract/service at Refinery
    Repair & maintenance, cleaning, security, crude oil unloading, restaurants, etc.

    • Recruitment (Unit : persons)

    Recruitment : Category, 2021, 2022 Table.
    Category 2021 2022
    Age
    50 or above 4 1
    30 ~ 50 19 11
    Under 30 15 74
    Gender
    Male 19 66
    Female 19 20
    Total 38 86
    Open positions filled by internal candidates 91.0% 84.0%

    Retirees (Unit : persons)

    Retirees : Category, 2021, 2022 Table.
    Category 2021 2022
    Age
    50 or above 63 80
    30 ~ 50 27 16
    Under 30 11 8
    Gender
    Male 82 92
    Female 19 12
    Total 101 104
    Turnover rate 3.2% 3.3%
    Voluntary turnover rate 2.2% 2.0%

    Employee Remuneration (Unit : KRW in million)

    Employee Remuneration : Category, 2021, 2022 Table.
    Category 2021 2022
    Total amount paid a year in remuneration 348,357 511,019
    Average remuneration per employee 112 166
    • Remuneration (KRW 163.2 million) of the median employee refers to the pay of the 1,543rd and 1,544th employees out of the total of 3,087 people on the payroll in 2022.
    • The CEO's compensation was KRW 1,.014 million, 6.1 times higher than the average remuneration per employee in 2022.

    Training Hours per Employee (Unit : hours)

    Training Hours per Employee : Category, 2021, 2022 Table.
    Category 2021 2022
    Average 73 75
    Male 73 75
    Female 70 73

    Training Expenses per Employee (Unit : KRW in thousand)

    Training Expenses per Employee : Category, 2021, 2022 Table.
    Category 2021 2022
    Training expenses per employee 1,873 1,393

    Human Capital Return on Investment (HC ROI)

    Human Capital Return on Investment (HC ROI) : Category, 2021, 2022 Table.
    Category 2021 2022
    Human capital return on investment 6.85 7.27
    • HC ROI formula : { Revenue – ( Operating Expense – Employee-related Expenses ) / Employee-related Expenses }
    • Employee-related Expenses are based on the total annual payroll listed in the Business Report

    Employee Engagement (Unit : %)

    Employee Engagement : Category, 2021, 2022 Table.
    Category 2021 2022
    Employee Engagement Survey results - 78.5
    • Survey frequency : 2 years
    • Percentage of employees responded to the Employee Engagement Survey with a score of 7 of higher out of 10

    Annual Leave (Unit : days)

    Annual Leave : Category, 2021, 2022 Table.
    Category 2021 2022
    Average days of used annual leave per employee 24.5 24.2
    • Excluded production staffs & project organization staffs.

    Parental Leave (Unit : persons)

    Parental Leave : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of employees took parental leave
    Male 4 9
    Female 19 30
    Total 23 39
    No. of employees returned to work after parental leave (plan)
    Male 3 5
    Female 8 18
    Total 11 23
    No. of employees returned to work after parental leave (actual)
    Male 3 5
    Female 8 18
    Total 11 (100%) 23 (100%)
    No. of employees worked for more than one year after parental leave
    Male 4 4
    Female 7 8
    Total 11 (85%) 12 (86%)

    Labor Union (Unit : persons, cases)

    Labor Union : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of union members 1,796
    (57.7%)    		 1,773
    (57.3%)
    No. of employees covered by collective bargaining agreements 3,112
    (100%)    		 3,093
    (100%)
    No. of labor disputes 0 0

    DNV Safety Culture Evaluation (Unit : points)

    DNV Safety Culture Evaluation : Category, 2021, 2022 Table.
    Category 2021 2022
    DNV Evaluation score 8.6 8.4
    • DNV Safety Culture Score : An index to evaluate the level of corporate safety culture in a quantitative manner created by DNV GL (0 ~ 9 points : World Class over 8.1 points, Leading Edge : 6.1 ~ 8.0 points, Extended : 4.1 ~ 6.0 points, Core : 2.1 ~ 4.0 points)

    No. of Injured Employees and Occupational Injury Rate1) (Unit : persons, %)

    No. of Injured Employees and Occupational Injury Rate : Category, 2021, 2022 Table.
    Category 2021 2022
    S-OIL
    No. of injured male 0 8
    No. of injured female 0 0
    Total 0 8
    Injury rate (LTIR2)) 0.00 0.19
    Injury rate (TRCF3)) 0.00 0.26
    Contractors
    No. of injured male 0 64)
    No. of injured female 0 0
    Total 0 6
    Injury rate (LTIR) 0.00 0.20
    Injury rate (TRCF) 0.00 0.24
    • Injury rate = no. of injured employees x 200,000 / total work hours
    • LTIR (Lost Time Injury Rate) : Rate of lost-time injuries relative to total work hours
    • TRCF (Total Recordable Case Frequency) : Rate of recordable injuries for employees and contractors per 100 full-time worers
    • One fatality from contractors in 2022 (no fatalities in 2019, 2020, and 2021)

    Loss of Primary Containment (Unit : cases)

    Loss of Primary Containment : Category, 2021, 2022 Table.
    Category 2021 2022
    Tier-1 0 1
    • Loss of Primary Containment : Uncontrolled leakage of materials including non-toxic and flammable materials
    • 1) On May 19, 2022, there was a fire during Anti Surge Valve maintenance at #2 Alkylation process

    Process Safety Events (Unit : cases per million hours)

    Process Safety Events : Category, 2021, 2022 Table.
    Category 2021 2022
    Process Safety Events rate (Tier-1) 0.00 0.00
    • Process Safety Event Rate : No. of process leak accident X 1,000,000 / total work hours
    • Tier-1 : Over LTI by process leak accident, over $100,000 of fire/explosion, over Tier-1 leakage standards on flammable/toxic substance (API RP 754)

    Safety Accident (Unit : cases)

    Safety Accident : Category, 2021, 2022 Table.
    Category 2021 2022
    Fire accidents 0 11)
    Accidents from violations of regulations 0 0
    • 1) On May 19, 2022, there was a fire during Anti Surge Valve maintenance at #2 Alkylation process

    Occupational Illness (Unit : persons, cases)

    Occupational Illness : Category, 2021, 2022 Table.
    Category 2021 2022
    Employees with occupational illness Male 0 0
    Female 0 0
    Total 0 0
    Occupational Illness Frequency Rate (OIFR) 0.00 0.00
    • Standard : No. of occupational illness approved by the Korea Workers' Compensation & Welfare Service.
    • Occupational Illness Frequency Rate (OIFR) = No. of occupational illness X 1,000,000 / total work hours

    Near Miss Cases (Unit : cases)

    Near Miss Cases : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of near misses 1,169 1,016

    Safety Training (Unit : times, persons)

    Safety Training : Category, 2021, 2022 Table.
    Category 2021 2022
    S-OIL
    No. of trainings 633 654
    No. of participants 40,483 41,745
    Contractors
    No. of trainings 389 406
    No. of participants 10,317 19,374
    • Included commissioned trainings & firefighting drills.

    Performance in Social Contribution Activities (Unit : KRW in million)

    Performance in Social Contribution Activities : Category, 2021, 2022 Table.
    Category 2021 2022
    Total 5,597 6,972
    For Local Community 2,129 1,722
    For the Environment 300 470
    For Needy People 1,548 2,970
    For Heroes 970 1,160
    Others (S-OIL Science Prodigy & Culture Foundation, etc.) 650 650
    • The above performance includes donation as charity and local community contribution activities only.
    • According to the government's COVID-19 quarantine regulations, activities for the Environment were suspended in 2020.

    Sunshine Sharing Campaign (Unit : persons, hours, KRW in million)

    Sunshine Sharing Campaign : Category, 2021, 2022 Table.
    Category 2021 2022
    S-OIL Public Service Corps
    No. of participants - -
    Participation hours - -
    Wage tail-cut contribution
    No. of participants 1,758 1,756
    Amount of contribution 75 125
    1 employee & 1 donation account
    No. of participants 1,341 394
    Amount of contribution 48 45
    • According to the government's COVID-19 quarantine regulations, activities of S-OIL Public Service Corps were suspended from 2020.

    Culture & Art Sharing Campaign (Unit : times, persons)

    Culture & Art Sharing Campaign : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of events - 6
    No. of participants - 810
    • According to the government's COVID-19 quarantine regulations, events had been temporarily suspended from Feb. 2020 to May 2022.

    Local Purchasing in Ulsan (Unit : cases, KRW in million)

    Local Purchasing in Ulsan : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of purchasing in Ulsan 5,575
    (60.9%)    		 6,792
    (59.1%)
    Amounts of purchasing in Ulsan 134,919
    (21.5%)    		 204,945
    (20.3%)
    • Excluding crude oil & products.

    Employment of the Disabled & National Meritorious Persons (Unit : persons)

    Employment of the Disabled & National Meritorious Persons : Category, 2021, 2022 Table.
    Category 2021 2022
    No. of employees with disabilities 46 (1.5%) 50 (1.6%)
    No. of national meritorious employees 163 (5.2%) 159 (5.1%)